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How to Find a Good Appliance Repair Technician

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Finding a good repair technician can be a difficult task. It takes time and patience. If you follow the steps given below, we believe that you will be able to find a good technician for your repair needs.

  1. If you have ever used a repair technician and you were satisfied with the service, you should contact the technician you already know.
  2. Ask your neighbor or your friends if they know a good service technician. You should contact a technician who is known to be good to your friends and neighbors. A good technician is identified by several factors: honesty, expertise, cost and capability.
  3. Look in the yellow book and call at least five repair technicians. Make a list and include name, years in the business, references, trip charge, fee estimate, total cost of repair, how much you have to pay if you do not request repair service, available appointment time, if credit card is accepted, if he business carries insurance, if warranty is available and length of warranty . If you use a software application like Microsoft Excel and make a spreadsheet with all these information, it will be very handy for you. As a starter, download the sample technician comparison spreadsheet. After gathering this information, you can make a comparison and decide which technician you are going to call to repair your appliance. Picking a technician who accepts credit card is advisable because you have protection. If the repair is not satisfactory, you can get your money back from the credit card company if you protest within two billing cycles (check with your credit card company).
  4. You can also check in the craigslist and add the service companies in your spreadsheet.
  5. After you have gathered the cost of repair, compare it with the cost of a similar new appliance. If the cost of repair is close to the cost of a new appliance, you may decide to replace the appliance instead of fixing it. You have to make this decision based on your financial situation and other factors.
  6. If you can find a reference from an established business such as apartment housing or hotel that uses repair service very frequently, you may get a good repair person.
  7. After all, good is a relative term, a good repair technician to somebody may not be good to another person. It depends on the problem, cost of the failed appliance, depth of skill of the technician on a specific appliance, cost of repair, etc. However, if you follow the procedures mentioned above, it is highly likely that you will be able to find a good service professional for your appliance repair needs.